Refund policy

Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it—unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, please contact us at sales@art4diy.com. Please note that all returns must be sent at your own expense to our warehouse in China.
Items returned to us without prior authorization will not be accepted.
You can always contact us for any return-related questions at sales@art4diy.com or by phone at +86 18588473523.

Damages and Issues
Please inspect your order immediately upon receipt and contact us promptly if the item is defective, damaged, or incorrect so we can address the issue quickly.
Exceptions / Non-returnable Items
Certain items cannot be returned, such as perishable goods (e.g., food, flowers, plants), custom or personalized products, personal care items (e.g., beauty products), hazardous materials, flammable liquids, or gases. Additionally, we cannot accept returns for sale items or gift cards. Please reach out if you have concerns about your specific product.
Exchanges
The quickest method to ensure you receive the desired product is to return the current item, and once the return is approved, make a new purchase separately.

Refunds
Upon receiving and inspecting your return, we will notify you regarding refund approval. Approved refunds will be credited directly to your bank account, minus bank charges of $100 USD, within 10 business days. Please remember it can take additional time for your bank to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at sales@art4diy.com.